For your payment and shipping queries, the following information will help you better understand how we make transaction with our customers and how we process secure payments no matter where you come from.
- Distinctive Degree assures you that there are no hidden fees. All payments made are one-time and final.
- We also process international orders and payments made through credit cards and Western Union. You can email Distinctive Degree for further details regarding payment methods. Make sure that YOUR OWN the credit card, where your billing address is indicated.
- If you do not own a credit card, you can choose to pay through Western Union or Prepaid credit cards such as Visa Gift Card, Master Gift Card, Prepaid Visa, or Prepaid Master Card.
- In case you want to use your friend’s or family’s credit card, we may ask for your scanned ID and the scanned credit card (front and back) for a more secure transaction.
- Unfortunately, we no longer accept PayPal payments due to a number of fradulent transactions. However, we do accept Alertpay (www.alertpay.com)
- Distinctive Degree ships all orders within 48 hours or more depending on your payment and shipping options. Couriers such as UPS, Speed Post and FeDex takes 2 to 5 days while Registered Air Mail takes at least a week to three depending on your location. Usually, we ship order to our centers in Singapore, Tokyo, Shanghai, Berlin, Toronto or Sydney before forwarding them to our customers.
- Please note that we will need your signature upon receiving the package.
- If your shipment does not arrive during the given time, email us immediately and we will check the tracking code. As soon as we found your package, we will ship it back to you, although this rarely happens.
- Placing an order to our web site is absolutely secure and hack-proof as we use advanced electronic and security procedure approved by banks to keep your information safe. We are working side by side with high-class banks such as Citibank, Chase Bank, TD Bank, Barclays Bank, HSBC, UBS and Credit Suisse to make sure that our procedures are up-to-date. Using the Verisign Secure Sockets Layering (SSL), your credit card information are never stored in our system that even our staff or bank staff will not see your credit card information.